Policies
Grace Immigration Consulting treats the handling of your personal information seriously. This Privacy Policy provides a clear outline of how and when personal information is collected, disclosed, used, stored and otherwise handled.
Privacy Policy
At Grace Immigration Consulting, we are committed to your privacy. We strive to protect your information securely and respectfully. The following privacy statement details how we collect and use your information.
Types of Information We Collect
We collect navigational information (data regarding individuals’ behaviour on our Website) when individuals visit our website.
We also collect any personal information that you voluntarily submit including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Google or publicly available information that we acquire from service providers.
Access to your Personal Data is restricted to employees and our consultants who need it to provide immigration services to you.
Social Media Features
Our Websites use interfaces with social media sites such as Facebook and Google. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Facebook: https://www.facebook.com/about/privacy/
Privacy Policy: https://policies.google.com/privacy
External Websites
Our Websites provide links to other websites, e.g. Office of the Migration Registration Authority and Department of Home Affairs. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. The Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Other than this, we do not collect, reveal or disclose any of your information. Personal information, which refers to information voluntarily provided by you to Grace Immigration Consulting, email, phone number, residential address etc. remains protected in a secure environment that can be accessed only authorised Grace Immigration Consulting staff.
What We Do With Your Information
We do not reveal, disclose or use any of your information to any third parties without your direct consent. In instances where we will need to share your information to obtain a third party’s services i.e., translations, police reports etc., you will be directly informed, and your consent will need to be obtained.
The only exceptions where we may disclose your personal information are:
as required by law; to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
Client confidentiality – storing and transmitting client information: The Migration (Migration Agents Code of Conduct) Regulations 2021 (the Code) sets out that a Registered Migration Agent (RMA) has a duty of confidentiality to their clients. Section 35 of the Code requires that, except as required by law, an RMA must not disclose, or allow to be disclosed, to a third person any personal information relating to a client or former client or their affairs without the client’s written consent. Section 53 of the Code sets out the duty of an RMA to keep documents securely.
Code of Conduct
Every individual associated with our business must comply with the Office of the Migration Agents Registration Authority (OMARA) and plays a crucial role in upholding our values, making an unwavering commitment to honesty and ethical conduct.
OMARA Code of Conduct
Under Australian law, a person who wishes to operate as a Migration Consultant or Agent must be registered with the Office of the Migration Agents Registration Authority (MARA). The OMARA is responsible for administering the Code of Conduct (the Code).
​​​​​​​​​​​​​​​​The Code sets the rules for conduct as a registered migration agent and how we interact with clients. A migration agent must act professionally, competently, diligently, ethically, honestly and with integrity. We have a duty to treat all persons with appropriate respect.
The Code also guides how we communicate our fees and charges, keep records and handle client monies, work with other agents/consultants and employees and respond to any potential client complaints.
Human Rights
We are committed to upholding human rights and strictly enforce a zero-tolerance policy against all forms of modern slavery.
Anti-Slavery Policy Statement
This policy reflects Grace Immigration Consulting’s commitment to ensure to the best of our ability that there is no modern slavery in any part of our business operations. We are committed to acting ethically and with integrity in all business dealings and relationships, and where possible, to ensure modern slavery is not taking place in our own business or supply chain.
Definitions: The term ‘modern slavery’ describes situations where coercion, threats or deception are used to exploit victims and undermine their freedom. Coercion, threats and deception can be explicit or implicit. The Modern Slavery Act 2018 (Cth) ‘Act’ defines modern slavery as including eight types of serious exploitation; trafficking in persons, slavery, servitude, forced labour, forced marriage, debt bondage, the worst forms of child labour and deceptive recruiting for labour or services. The worst forms of child labour means extreme forms of child labour that involve the serious exploitation of children, including through enslavement or exposure to dangerous work. The worst forms of child labour does not mean all child work. Under Australian law, modern slavery is defined in the Act. In the event of any inconsistency, the definitions in the Act take precedence over this policy.